Courses

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Emails & CRM

2.5 hours
Intermediate

The “Emails & CRM” workshop is designed to help participants …

What you'll learn
Integrating email marketing with CRM systems
How to use email to improve customer retention
The impact of email engagement on customer lifetime value
Email personalization strategies for improving CRM outcomes
Email marketing automation and its role in CRM
The importance of email metrics in measuring CRM success
How to use email to improve lead nurturing and qualification
The role of email in cross-selling and upselling
Email segmentation and targeting for effective CRM
The benefits of integrating email and social media data in CRM.

Email Automation

3.7 hours
Intermediate

An email automation workshop is a training session designed to …

What you'll learn
Welcome emails: These are automated emails sent to new subscribers or customers to introduce your brand, provide important information, and set expectations.
Abandoned cart emails: These are automated emails sent to customers who have left items in their shopping cart without completing their purchase. They usually contain a reminder of the items left behind and sometimes offer a discount or promotion to encourage the customer to complete their purchase.
Drip campaigns: These are a series of automated emails sent over time to nurture leads and customers. They are often used for lead generation and to build relationships with customers.
Re-engagement campaigns: These are automated emails sent to subscribers who haven't engaged with your brand in a while. They aim to bring them back to your website, encourage them to make a purchase, or ask them to update their preferences.
Follow-up emails: These are automated emails sent after a specific action has been taken, such as a purchase or signing up for a free trial. They aim to provide additional information, ask for feedback, or promote related products.
Newsletter emails: These are regular automated emails sent to your subscribers to keep them updated on your brand, industry news, and promotions.
Event-triggered emails: These are automated emails sent in response to specific events, such as a birthday or anniversary, to provide a personalized experience for the recipient.
Product updates: These are automated emails sent to customers to inform them of product updates, new features, or bug fixes.

Email & Webinars

4.5 hours
Beginner

The Email & Webinars Workshop is a comprehensive training session …

What you'll learn
Effective email marketing strategies for small businesses
The role of personalization in email marketing campaigns
How to write engaging subject lines that increase open rates
Tips for optimizing email content for mobile devices
Best practices for building an email list and maintaining subscriber engagement
Creating engaging webinar content that resonates with your audience
The benefits of using webinars for lead generation and customer education
Best practices for promoting your webinar and increasing attendance
How to use webinars to build thought leadership in your industry
Tips for hosting successful virtual events and managing technical issues.